Scenarios

The team developed scenarios based on common situations that the personas would be expected to encounter using mail merge. After completing one scenario for each persona, the team decided that Violet needed another scenario to describe her use of mail merge sufficiently. For each scenario, the user and mission are described along with the steps that they would take and the tasks that those steps relate to in terms that the design team has defined. In addition, references to the user's goals and concept model in the scenario are noted at the bottom of the task column.

Scenario 1

Scenario 1

Vivian's mission is to send a postcard with a new product announcemnet to all contacts acquired in the last 6 months.

Scenario 2

Scenario 2

Violet's mission is to send a letter to local businesses requesting donations and attempting to establish a contact.

Scenario 3

Scenario 3

Victor's mission is to send an email to project leaders that he manages with a new paid-time-off policy and how much time-off they currently have remaining.

Scenario 4

Scenario 4

Violet's mission is to send a letter to past supporters inviting them to an annual fundraiser.